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Frequently Asked Questions about OnePassport | Profile

Your Information is encrypted and secure.  Find out more below.

If we haven't answered your question you can contact us. 

Tell me about OnePassport

What is OnePassport?

OnePassport is a digital system that allows an individual to share information with multiple organisations at the same time. Individuals can save information and evidence in the OnePassport | Profile App such as qualifications, employment history, background checks and immunisations.

Organisations also use the OnePassport | Comply system to receive and manage the information shared with them by individuals using the app.

Why should I use OnePassport?

OnePassport | Profile makes it so much easier to produce information that you might need for your work, study or play.  No more bits of paper filed in a safe place.  It’s free, it’s safe and secure and it saves you time and stress.  Why wouldn’t you?!

Is OnePassport only for professionals?

Not at all.  Nowadays lots of organisations want to see certain information.  For example if you are a coach for your kid’s netball or football team you will need to show an accredited coaching course as well as your working with children check.  Maybe you are studying and need to supply evidence of prior study or your identification documentation.  You can quickly access and share these from your onepassport.

My organisation wants me to download the OnePassport App. What happens when I leave?

Your organisation will archive your personnel file and will disconnect you from the organisation.  

This does not delete any information in your App.  You will be able to keep your information in your App and take it with you wherever you need.  If your organisation has not disconnected you simply click the logo in the dashboard and disconnect.

I love using the OnePassport App, do you have a solution for organisations?

Absolutely.  OnePassport | Comply is a full workforce compliance platform simplifying credentialing and compliance.  OnePassport | Immunise is an Immunisation Register that connects to the Australian Immunisation Register allowing organisations to store, verify, monitor and report relevant staff vaccination records.

These products work with OnePassport | Profile to reduce administration time and manages the risk associated with keeping on top of compliance items such as police checks, right to work information, working with children checks, immunisation records and more.

Our products are priced to ensure even the smallest of organisations can afford the latest in technological support.

Data Security and Privacy

How safe is my data?

OnePassport is a fully encrypted data storage system ensuring that your data is kept safe and secure. Click here for more security information.

Where do you store my information?

All data is encrypted and stored securely on servers held within Australia. Click here for more security information.

Is the information in my App visible to my organisation or other App users?

The information stored in your App is only visible and accessible to you when you log in.  You have to choose to share a piece of information with your organisation and actively click the share button from within the App.

Where does my information go when I delete my profile?

All your information is deleted along with your profile

My organisation wants me to download the OnePassport App. why should i?

There are several good reasons to download the App for your own benefit, not just for your organisation:

  1. You can keep all your relevant, important information safely and securely in your phone or other device.
  2. You can share information with your organisation without having to photocopy, email or attend in person.
  3. You can share information with other organisations like training organisations, community or sporting organisations
  4. You can create awesome, elegant CVs at the click of a mouse.

Setting up and using OnePassport

What information can I store in OnePassport?

You can store the following information on your OnePassport | Profile:

  • Employment History
  • Qualifications
  • Ongoing education and training
  • Registrations, licences and permits
  • Visa and right to work information
  • Immunisation records including COVID vaccination and test results
  • Background checks including police, working with children checks, blue card, yellow card etc

How do I share my information with the various organisations I work with?

If your organisation has the OnePassport | Comply or OnePassport | Immunise simply request their QR code and connect with them to share your information using the share button above the relevant people.

If they are not using the system you can open your documents within the app and share via email.

How do I senD my CV to potential employers?

OnePassport uses the information you have entered into your profile to easily create an elegant CV.

Login via web browser on your computer at www.onepassport.co and open up your profile.

You might want to add some dot points to your employment history under each job to highlight your achievements and duties.

If you want to print out parts of your profile simply click the ‘remove from resume’ button at the top of the things that you don’t want.

Click the Print resume or PDF buttons at the top right hand corner and download the CV then share via the channel most relevant to you.

Do you have instructional videos?

Yes, we do. You can find our instructional videos here.

How much does it cost?

How much does OnePassport cost?

The OnePassport | Profile App is available in your Android or IOS App store and is free to download for everyone.

You are able to purchase background checks from CV Check from within the App or order travel related pathology tests such as the COVID test but these are entirely optional.

How much is a police check?

An Australian National Police Check is $49.90

How much do In-App services cost?

There are a variety of in-app purchases available and each with their own prices. When you click on the link in the In-App Purchases the prices are clearly shown. Some of the in-app purchases include:

  • National Police Check
  • Working With Children check
  • Covid Test for Travellers

Technical Support.

I need technical support, who do I talk to?

You can download the full user guide here.  If this doesn’t resolve your issue please email [email protected] and a team member will respond to your request within business hours.

The OnePassport | Profile App is easily accessible on your mobile device.

Simply download the App for free and start adding your information.

OnePassport at Apple
Google Play